Restaurant - Hotel Kerschdorfer, Kaltenbach Zillertal

Good to Know

General Terms & Conditions & Information for Your Stay

Here you'll find everything you need to know for a relaxing and enjoyable stay in the Zillertal at a glance.

SCOPE OF APPLICATION
These General Terms and Conditions apply to all accommodation contracts concluded between the guest and Wohlfühlhotel KERSCHDORFER.

ADULTS ONLY
Our hotel is an adults-only hotel and exclusively accommodates guests aged 16 years and over. By making a booking, the guest confirms that all arriving persons meet this requirement.

ARRIVAL AND DEPARTURE
Check-in: from 3:00 p.m.
Check-out: until 11:00 a.m.
Check-in after 6:00 p.m. is only possible by prior arrangement.

Your stay begins on the day of arrival with our ENJOYMENT.afternoon offering and ends on the day of departure with our ENJOYMENT.breakfast.
Your booked room, suite, or apartment is guaranteed to be available from 4:00 p.m. on the day of arrival.
An earlier check-in may be available upon request and subject to availability. Please note that early check-in cannot be guaranteed.

CONCLUSION OF CONTRACT / BOOKING
By making a booking, the guest submits an offer to conclude an accommodation contract.
The accommodation contract becomes binding only upon written booking confirmation by the hotel.
Verbal agreements or assurances are only valid if confirmed in writing by the hotel.

DEPOSIT / PAYMENT TERMS
To secure the booking, a deposit must be paid within 14 days of booking confirmation. The amount of the deposit is stated in the booking confirmation.

Bank details: Raiffeisen Regionalbank Fügen-Kaltenbach-Zell
IBAN: AT913622900000648055
BIC: RZTIAT22229

Alternatively, the booking may be secured by providing a valid credit card. By doing so, the guest expressly agrees that any applicable cancellation fees may be charged to this credit card.
Any deposit already paid will be deducted from the final invoice.
The outstanding balance may be paid conveniently before arrival by bank transfer or via the online guest portal. For first-time guests, any remaining balance that has not been paid in advance is due no later than upon arrival.

For bookings made under a Non-Refundable Rate or subject to special payment terms as specified in the offer or booking confirmation, the payment and cancellation conditions stated therein shall apply. These conditions shall take precedence over the general payment terms set out in these Terms and Conditions.

PARKING
One underground parking space per room/suite is available free of charge. For the apartment are two underground parking spaces available.
Reservation period: from 2:00 p.m. on the day of arrival until 10:00 a.m. on the day of departure.
Extended use is only possible subject to availability and prior agreement.
Additional parking spaces can be booked on the day of arrival, subject to availability (EUR 15.00 per day).

CATERING SERVICES
The booked meal plan is determined by the booking confirmation. Changes or upgrades to the booked meal plan are subject to availability and may incur an additional charge.

Depending on the booked arrangement, Wohlfühlhotel KERSCHDORFER offers, among other services, ENJOYMENT.breakfast, ENJOYMENT.afternoon, and ENJOYMENT.evening (room service). These services are provided voluntarily by the hotel. The scope of the services, serving times, as well as the selection of food and beverages may be adjusted or limited due to seasonal availability, weather conditions, or operational requirements. Guests are not entitled to a specific selection of food or beverages or to the availability of individual items.

Unused catering services cannot be redeemed for cash, refunded, or credited towards other services.
Taking food or beverages from the breakfast buffet or other dining areas is not permitted, except for products expressly designated for takeaway or provided by the hotel for this purpose.

SPECIAL DIETS / ALLERGIES / FOOD INTOLERANCES
To provide our guests with a fresh, high-quality, and varied breakfast buffet each day, we focus on a carefully selected standard range of products. We kindly ask for your understanding that we are currently unable to accommodate special dietary requirements or food intolerances, including gluten-free, lactose-free, vegan, or other individual dietary preferences, and therefore cannot provide separate food items or meals.

As cross-contamination within our breakfast area cannot be ruled out, we are unable to guarantee that our food is suitable for guests with allergies, coeliac disease, or other dietary sensitivities.

VOUCHERS
Personalized vouchers are non-transferable.
Cash redemption, extensions, or refunds are excluded.

Value vouchers do not expire.
The hotel assumes no liability for loss, theft, or misuse.

Vouchers may only be redeemed for direct bookings at Wohlfühlhotel 

KERSCHDORFER unless expressly agreed otherwise.

If a cancelled stay is compensated by re-letting the room, the hotel may, at its sole discretion, issue a value voucher in the corresponding amount instead of refunding the deposit. The voucher is valid for one year from the date of issue and cannot be redeemed for cash. There is no legal entitlement to such a voucher.

Bonus, goodwill, or discount vouchers issued by the hotel are valid until revoked, unless stated otherwise.

Redemption of cooperation or barter vouchers is subject to request and availability.

PETS
Pets are permitted in selected rooms with prior reservation (EUR 15.00 per night).

Pets are not allowed in the wellness or fitness areas.
The pet owner is liable for any damage or disturbances caused. The hotel reserves the right to charge an additional cleaning fee in case of increased cleaning effort.

SMOKING POLICY
The entire hotel is a non-smoking property.
Smoking is only permitted on balconies or the hotel terrace. In case of non-compliance, the hotel reserves the right to charge a cleaning fee of EUR 350.00 per room.

PRICES & PAYMENT CONDITIONS
All prices stated on the website and in offers are “from” prices and may vary depending on season, occupancy, and demand.
All prices are per person and night, plus the applicable local tourist tax (currently EUR 2.60 per person and night).
Price advantages or special offers can only be used once per booking.
Unused services are not refundable.
Upon publication of a new price list, all previous price lists become invalid. All price information is subject to change. Obvious calculation or typographical errors and mistakes entitle the hotel to contest the contract.

RECEPTION & AVAILABILITY
Personal on-site reception service:

Outside these hours, there is no entitlement to continuous personal on-site service.
Internal telephone availability is provided daily from 7:00 a.m. to 10:00 p.m. An emergency contact is available for emergencies.

WELLNESS & FITNESS AREA
The wellness area is open daily from 4:00 p.m. to 8:00 p.m.
The relaxation area and our TEE.Lounge are open daily from 12:00 p.m. to 9:00 p.m.
The fitness area is open daily from 6:00 a.m. to 11:00 p.m.

All facilities are used at the guest’s own risk and in compliance with the posted house and safety rules. Instructions given by staff must be followed.

CANCELLATION BY THE GUEST
Cancellations are only valid if made in writing.
The decisive factor is the date the cancellation is received by the hotel.

May – November
Up to 8 days before arrival: free of charge
2 to 7 days before arrival: 80% of the total booking amount
From 1 day before arrival: 100% of the total booking amount

December – April
Up to 22 days before arrival: free of charge
8 to 21 days before arrival: 50% of the total booking amount
2 to 7 days before arrival: 80% of the total booking amount
From 1 day before arrival: 100% of the total booking amount

Christmas, New Year's Eve & Carnival
Different cancellation policies may apply to stays during the Christmas, New Year's Eve, and Carnival periods. The cancellation terms stated in the respective booking confirmation or booked offer shall exclusively apply and shall take precedence over the general cancellation policy set out in these Terms and Conditions.

No-shows, late arrivals, or early departures will be charged at 100% of the agreed total price, unless the room can be re-let.

Non-Refundable Rate
For bookings made under the Non-Refundable Rate, the full booking amount is due immediately upon completion of the reservation. Such reservations are non-cancellable, non-changeable, and non-refundable.
In the event of cancellation, no-show, early departure, or any subsequent amendment to the booking, no refund shall be granted, regardless of the reason.

The reservation becomes binding only upon successful receipt of the full payment.

If a room released due to cancellation can be re-let in whole or in part, the hotel may, at its sole discretion, issue a value voucher equal to the difference between the charged cancellation fee and the proceeds from re-letting. The voucher is valid for one year from the date of issue, non-transferable, and not redeemable for cash. There is no legal entitlement to the issuance of a voucher.

It is expressly stated that cancellation fees constitute liquidated damages. The hotel reserves the right to claim compensation for higher actual damages incurred.

CHANGE OF BOOKING
A one-time rescheduling of the reservation is possible up to 21 days before arrival within the same season. Any price differences will be charged.
In the event of partial cancellations or changes in occupancy, the above cancellation conditions apply.

CANCELLATION BY THE HOTEL
The Hotel Kerschdorfer GmbH is entitled to terminate the accommodation contract unilaterally for objectively justified reasons (e.g. force majeure, unforeseen structural damage, official orders) up to no later than three months before arrival.

FORCE MAJEURE
If the accommodation contract cannot be fulfilled due to force majeure (e.g. natural disasters, pandemics, official measures, power or water outages), claims for damages are excluded.
Payments already made will be refunded on a pro rata basis insofar as no services were rendered.

HOUSE RULES
The hotel exercises its right of domicile.
In the event of serious or repeated violations of house rules, disturbance of the peace, inappropriate behavior, property damage, or harassment of other guests or staff, the hotel is entitled to terminate the accommodation contract with immediate effect.

In such cases, there is no entitlement to a refund of payments already made. Unused services are deemed agreed and will be charged accordingly.

LIABILITY
The hotel is only liable for damages caused by intent or gross negligence.
Liability for slight negligence is excluded, except in cases of personal injury.
Liability for items brought into the hotel is limited to the statutory provisions (§§ 970 et seq. ABGB).

TRAVEL CANCELLATION INSURANCE
We strongly recommend that our guests take out travel cancellation insurance to protect themselves against financial losses in the event of a cancellation. 
Detailed information about insurance coverage can be found on the website of European Travel Insurance.

PAYMENT METHODS
We recommend cash payment (EUR) or payment by MAESTRO card. Accepted credit cards: Visa, MasterCard, AMEX. Advance bank transfer is possible.
Any deposit already paid will, of course, be credited towards the final invoice.
The outstanding balance may be paid by bank transfer up until shortly before arrival. For guests staying with us for the first time, any remaining balance that has not been paid in advance must be settled no later than upon arrival.

ROOM CATEGORIES
Room categories, but not specific room numbers or floors, can be guaranteed.
Double rooms for single use are available subject to availability. The single occupancy surcharge ranges from 50% to 90%, depending on the season.

DATA PROTECTION
Personal data is processed in accordance with the hotel’s privacy policy, available on the website.
If the guest provides their telephone number during the booking process, they consent to being contacted by the hotel before and during their stay for organizational purposes (e.g. arrival information, queries, short-term notices, or service information), including via the WhatsApp messaging service.
This consent may be withdrawn at any time without giving reasons. Data will not be used for advertising purposes.

GOVERNING LAW & JURISDICTION
Austrian law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
The place of jurisdiction shall be the competent court at the hotel’s registered office, insofar as legally permissible.

SUPPLEMENTARY PROVISIONS
The right of withdrawal pursuant to § 18 para. 1 no. 10 FAGG does not apply.
In addition, the “General Terms and Conditions for the Hotel Industry (AGBH)” in their currently valid version apply (currently as of 15 November 2006).

As of: 08.2026