Good to Know.

SCOPE OF APPLICATION
These General Terms and Conditions apply to all contracts for the accommodation of guests at KERSCHDORFER, operated by Hotel Kerschdorfer GmbH.
The General Terms and Conditions for the Hotel Industry (AGBH) in their applicable version shall also apply, unless these General Terms and Conditions or the respective offer or booking confirmation contain different provisions.

ADULTS ONLY
KERSCHDORFER is an adults-only hotel for guests aged 14 and over.
By making a booking, the booking guest confirms that all persons travelling with them will have reached the age of 14 by the time of their stay.
If this requirement is not met upon arrival, the hotel is entitled to refuse accommodation to the persons concerned. Any resulting costs shall be governed by the agreed booking and cancellation conditions.

ARRIVAL & DEPARTURE
Check-in: from 4:00 pm
Check-out: by 11:00 am

Earlier check-in is possible if your room is already ready for occupancy. However, this cannot be guaranteed.

If you arrive outside the personal reception hours, check-in will take place following prior information or via the self-check-in options provided by the hotel. You will receive the necessary information before your arrival.

Late check-out is only possible subject to availability and prior arrangement:
Until 1:00 pm: €30 per room
Until 3:00 pm: €50 per room
Until 6:00 pm: €80 per room

There is no entitlement to early check-in or late check-out.

CONTRACT CONCLUSION / BOOKING
A binding accommodation contract is concluded once the booking has been accepted or confirmed by the hotel.
This applies to bookings made in writing, by telephone or online.
The booking is binding even before receipt of an agreed deposit. A deposit serves to secure the booking and is not a prerequisite for the booking to become binding, unless otherwise agreed in the respective offer or rate.
The applicable booking confirmation or the rate conditions agreed at the time of booking determine the scope of the booked services as well as the agreed prices, payment and cancellation conditions.
Side agreements and special commitments require explicit confirmation by the hotel.

DEPOSIT / PAYMENT CONDITIONS
If a deposit has been agreed for the booked rate, the amount and due date are stated in the respective booking confirmation.
For rates and offers with the standard FLEX payment conditions, the agreed deposit is generally 30% of the booking price, unless otherwise stated in the booking confirmation.
Bank details:
Raiffeisen Regionalbank Fügen-Kaltenbach-Zell
IBAN: AT91 3622 9000 0064 8055
BIC: RZTIAT22229

Alternatively, a booking may be secured by providing a valid credit card, if this option is offered. To the extent permitted by law and contractually agreed, the guest agrees that due amounts or cancellation fees may be charged to the payment method provided.
Any deposits already paid will of course be credited against the final invoice.
The outstanding balance may be paid before arrival by bank transfer or via the digital payment options offered by the hotel. Unless otherwise agreed, the outstanding balance is due no later than upon arrival.
For SAVE.rate, special offers or other rates with different payment conditions, the conditions expressly stated at the time of booking shall apply. These take precedence over the general payment conditions.

SAVE.rate
When booking the SAVE.rate, 100% of the agreed booking price must be paid within 24 hours of booking.
The SAVE.rate is non-refundable, non-changeable and cannot be cancelled free of charge.
In the event of cancellation, no-show, early departure or a subsequent change requested by the guest, there is generally no entitlement to a refund.
The conditions stated in the specific booking process and booking confirmation form part of the accommodation contract.

PARKING
One underground parking space per booked room or suite is included free of charge.
For ZILLERTAL.living, two underground parking spaces are included free of charge.
The included parking period is:
Arrival day: from 2:00 pm
Departure day: until 12:00 pm
Use beyond this period is only possible subject to availability and prior arrangement.
Additional parking spaces may be offered for a fee, subject to availability. There is no entitlement to an additional parking space.

CATERING SERVICES
The catering services included in your stay are specified in your booking confirmation.
For regular room and suite bookings as well as ZILLERTAL.living, our BREAKFAST. is included in the stated inclusive services.
The scope, opening and service hours and individual products may be adjusted seasonally or for operational reasons, provided that the essential character of the booked service is not changed.
There is no entitlement to specific individual dishes, drinks, brands or products.
Unused included services or catering services cannot be paid out in cash, refunded or credited against other services.
Taking food or drinks away from the breakfast buffet or other catering areas is not permitted, except for products specifically intended for this purpose or provided by the hotel.
Our BREAKFAST. can also be booked by external guests, subject to availability and advance reservation. The current stated price is €26 per person.

SPECIAL DIETARY REQUIREMENTS / ALLERGIES / INTOLERANCES
In order to provide a fresh and varied breakfast buffet every day, we focus on a carefully selected standard range.
We ask for your understanding that we cannot always accommodate special diets and intolerances such as gluten-free, lactose-free, vegan or other individual dietary requirements and cannot guarantee the availability of specific products.
As cross-contamination cannot be completely ruled out in the breakfast area, we cannot guarantee that our food is completely allergen-free or suitable for guests with allergies or coeliac disease.
Guests with allergies or medically relevant intolerances are asked to inform us before booking or, at the latest, before arrival.

ALWAYS INCLUDED
The services included in your stay are determined by your booking confirmation and the applicable service description.
These may include BREAKFAST., COFFEE.point, SPA., SELFCARE.zone, TEA.lounge, FITNESS., GARAGE. and Wi-Fi.
The hotel facilities are available within the stated opening hours, operating conditions and subject to availability.
Unused included services cannot be refunded or exchanged for other services.

SELF-SERVICE & TRUST.BAR.
Certain services at KERSCHDORFER are operated as self-service facilities.
For chargeable self-service services – in particular at the TRUST.bar – consumed products must be assigned to the room or booking according to the applicable procedure and will subsequently be charged.
The booking guest or responsible adult guest is responsible for ensuring that accompanying minors comply with the applicable statutory youth protection regulations.
Alcoholic beverages may only be consumed in accordance with the applicable statutory youth protection regulations.

VOUCHERS
KERSCHDORFER gift vouchers have no expiry date.
Vouchers issued in a person's name are generally non-transferable unless otherwise stated on the voucher.
Cash redemption of vouchers is excluded to the extent permitted by law.
In the event of loss, theft or misuse, the hotel assumes no liability to the extent permitted by law.
Vouchers can generally be redeemed for direct bookings at KERSCHDORFER unless different conditions are stated on the respective voucher.
The conditions applicable to bonus, goodwill, discount, cooperation or reciprocal-business vouchers are those agreed at the time of issue.

PETS
Dogs and cats are welcome in the designated room categories subject to prior registration.
Pets are not permitted in the DOUBLE. category.
A maximum of two dogs per room is permitted.
Current prices are:
Dog up to 5 kg: €15 per night
Dog over 5 kg: €25 per night
Cat: €10 per night
Food is not included.

Dogs may accompany their owners in the BREAKFAST. area and at RECEPTION.
Pets are not permitted in particular in the SPA., FITNESS. and other appropriately designated areas.
Dogs must be kept on a leash throughout the hotel.
Dogs are not permitted on beds, sofas or other upholstered furniture.
The pet owner is liable for any damage caused by their pet in accordance with statutory provisions. Exceptional cleaning costs exceeding normal room cleaning may be charged additionally.

NON-SMOKING POLICY
KERSCHDORFER is a non-smoking hotel.
Smoking is only permitted in designated outdoor areas and on balconies or terraces, unless otherwise indicated.
If smoking occurs in the room or other non-smoking areas, we reserve the right to charge the actual additional cleaning and restoration costs or an agreed cleaning fee of €350 per room.

PRICES & PAYMENT METHODS
The prices agreed at the time of booking and stated in the booking confirmation apply.
Prices may vary depending on season, travel period, occupancy, demand, room category, rate and offer.
The room price stated in the booking is generally per room or accommodation unit, unless another calculation basis is expressly stated for the respective offer.
The local accommodation tax is not included in the room price and is charged separately in accordance with the statutory provisions applicable at the time of the stay.
For 2027, this is currently €2.60 per taxable person per night.
Price advantages, promotions or vouchers cannot generally be combined unless otherwise stated for the respective offer.
Unused services will not be refunded.
Obvious spelling, calculation, transmission or system errors are reserved.

RECEPTION & AVAILABILITY
KERSCHDORFER combines personal availability with digital and self-service processes.
The RECEPTION. is personally staffed during the times announced by the hotel. Current opening hours are communicated at the hotel and in the personal guest area.
Outside these hours, there is no entitlement to a continuously staffed reception.
A corresponding contact is available for urgent matters.

DIGITAL GUEST AREA & MOBILE KEY
KERSCHDORFER provides various information and services digitally.
These may include information about your stay, communication, additional services, check-in functions and digital access solutions.
The use of a smartphone is not a requirement for staying at KERSCHDORFER. Where digital solutions are offered, alternative options are available for essential hotel functions.
Depending on availability, Mobile Key and/or conventional room cards may be used for room access.
Guests are obliged to handle keys, cards and digital access authorisations provided to them carefully and not to pass them on to unauthorised third parties.

WELLNESS & FITNESS AREA
The SPA. is open daily from 4:00 pm to 8:00 pm.
The opening hours for the TEA.lounge, relaxation areas and FITNESS. are announced on site or in the digital guest area.
Use of the facilities is subject to the posted house rules, hygiene regulations and safety instructions.
Guests must follow the instructions of hotel staff.

CANCELLATION BY THE GUEST
Cancellations are only valid in writing.
The decisive date is the time at which the cancellation is received by the hotel.

May – November
Up to 8 days before arrival: free of charge
2 to 7 days before arrival: 80% of the booking total
1 day or less before arrival: 100% of the total cost

December – April
Up to 22 days before arrival: free of charge
8 to 21 days before arrival: 50% of the booking total
2 to 7 days before arrival: 80% of the booking total
1 day or less before arrival: 100% of the total cost

Christmas, New Year’s Eve & Carnival
Different cancellation conditions may apply to stays during Christmas, New Year’s Eve and Carnival.

The cancellation conditions stated in the respective booking confirmation or booked offer shall apply exclusively. These take precedence over the general cancellation conditions of these General Terms and Conditions.
No-show, late arrival or early departure will be charged at 100% of the agreed total price, provided the room cannot be resold.

NON-REFUNDABLE RATE / SAVE.rate
For a Non-Refundable Rate, the full booking price is due for payment immediately after booking.
The reservation cannot be cancelled free of charge, changed or refunded.
In the event of cancellation, no-show, early departure or a subsequent change to the booking, there is no entitlement to a refund, regardless of the reason for the cancellation.
The booking is only bindingly confirmed once full payment has been successfully received.
If a room released as a result of a cancellation can be partially or fully resold, the hotel may, at its own discretion, issue the guest with a voucher equal to the difference between the cancellation fee charged and the revenue from the resale.
The voucher is valid for one year from the date of issue, is non-transferable and cannot be redeemed for cash.
There is no legal entitlement to the issue of such a voucher.
The cancellation fees expressly constitute liquidated damages, while the hotel reserves the right to prove that a higher actual loss has occurred.

CHANGES TO BOOKINGS
A reservation may be postponed once up to 21 days before arrival within the same season.
Any difference in price will be charged.
For partial cancellations or changes to occupancy, the cancellation conditions stated above apply.

CANCELLATION BY THE HOTEL
Hotel Kerschdorfer GmbH is entitled to terminate the accommodation contract unilaterally for objectively justified reasons – such as force majeure, unforeseen structural damage or official orders – up to 3 months before arrival.

FORCE MAJEURE
If fulfilment of the accommodation contract is prevented due to force majeure – such as natural disasters, pandemics, official measures or power or water outages – claims for damages are excluded.
Payments already made will be refunded proportionately to the extent that no service has been provided.

RIGHT OF ADMISSION / HOUSE RULES
The hotel exercises its right of admission and house rules.
In the event of serious or repeated violations of the house rules, disturbance of the peace, inappropriate behaviour, property damage or harassment of other guests or employees, the hotel is entitled to terminate the accommodation contract with immediate effect.
There is no entitlement to a refund of payments already made in such cases.
Unused services will also be considered agreed and will be charged accordingly.

LIABILITY
The hotel is liable exclusively for damage caused by intent or gross negligence.
There is no liability for slight negligence, except in cases of personal injury.
For items brought into the hotel, the hotel is liable exclusively within the scope of the statutory provisions (§§ 970 ff ABGB).

TRAVEL CANCELLATION INSURANCE
We expressly recommend that guests take out travel cancellation insurance to protect themselves against financial disadvantages in the event of cancellation.
Detailed information about the insurance coverage can be found on the European Travel Insurance website.

PAYMENT METHODS
We recommend payment in cash (euros) or by Maestro card.
We also accept Visa, MasterCard and American Express (AMEX).
Payment by bank transfer in advance is also possible.
Deposits already paid will of course be deducted from the final invoice.
The outstanding balance can be paid by bank transfer up until shortly before arrival.
For a first stay at our hotel, any outstanding balance not paid in advance must be paid no later than upon arrival.

ROOM CATEGORIES
Room categories can be booked, but specific room numbers or floors cannot be guaranteed.
Double rooms for single occupancy are available subject to availability.
The single occupancy surcharge is between 50% and 90%, depending on the season.

DATA PROTECTION
Personal data is processed in accordance with the hotel's privacy policy, which is available on the website.
If the guest provides their telephone number to the hotel during the booking process, they agree that the hotel may contact them via WhatsApp before and during their stay for organisational purposes, such as arrival information, queries, short-notice updates or service information.
This consent can be withdrawn by the guest at any time without giving a reason.
The information will not be used for advertising purposes.

GOVERNING LAW & JURISDICTION
Austrian law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.
The place of jurisdiction is, to the extent legally permissible, the competent court at the registered office of the hotel.

SUPPLEMENTARY PROVISIONS
The right of withdrawal pursuant to § 18 para. 1 no. 10 FAGG does not apply.

The General Terms and Conditions for the Hotel Industry (AGBH) in their applicable version shall also apply. The current version is dated 22 January 2026.

Status: September 2026